REFUND POLICY

We love our customers and appreciate your business! Our number one goal is to keep our customers happy and wanting to continue shopping with us.

  • Promotional codes must be used at checkout. No refunds if promotional codes are not used.
  • Please double check that the shipping address is correct. If a package is sent back to us due to invalid address it will be at the buyer's expense to ship the package again. 
  • Rodeo Quincy is not responsible for lost or stolen packages. Please contact your local post office if your tracking information says delivered and you have not received or if you have any other issues.
  • Grab bags are a final sale.
  • Items usually ship within 5-6 business days of receiving order. We do not ship on weekends or holidays.

RETURN POLICY

  • We will accept returns either as an exchange or store credit. We understand that each item fits us all differently and you may not like to exchange for the same style therefore we will offer store credit. 
  • Returns are at the customers expense. You will be in charge of returning the item and paying the shipping costs. 
  • We are not responsible for returns that we do not receive so please make sure you keep record of tracking information. 
  • Please make sure you ship the returned item within 10 days after delivery. 
  • Items will only be accepted with the tags on, non washed and unworn. If a return is received that has been washed, worn, dirty or damaged it will not be accepted and returned at the buyers cost.     

PACKAGE DISCREPANCIES/DEFECTIVE ITEMS

PACKAGE DISCREPANCIES &

DEFECTIVE ITEMS

We understand that sometimes mistakes do happen, if that is the case please contact us so we can resolve the issue. Contact us with any questions or concerns you may have and we will respond as quickly as we can. Thank you for shopping Rodeo Quincy! God Bless!   

RETURN PROCESS

To return or exchange an item, please email customer service at Rachel@rodeoquincy.com and notify us of the problem or error with the product. Simply send a note stating the exchange you would like to make. After communication of the issue, place the item securely in its original packaging and mail your return to the following address: 


Phone: 559-786-3583
Email: Sales@rodeoquincy.com

Rodeo Quincy
202 East Palm St. 
 Exeter, CA 93221