Refund policy

We love our customers and appreciate your business! Our number one goal is to keep our customers happy and wanting to continue shopping with us. We highly encourage you to reach out to our customer service department as soon as possible with any questions or issues. Sometimes emails sent from the customer service email end up in spam/junk folders, please make sure to check there. 

  • Promotional codes must be used at checkout.
  • Any order that uses a discount code is final sale and will not be accepted as a return. 
  • Double check that YOUR shipping address is correct. If a package is sent back to us due to invalid address, it will be at the buyer's expense to ship the package again. If the address entered is incorrect but successfully delivered to that address, it is up to the buyer to recover the package.
  • Rodeo Quincy is not responsible for lost or stolen packages. Contact your local post office if your tracking information states delivered and you have not received or if you have any other issues.
  • Shipping Protection may be purchased for online orders only. If a package is suspected to be lost or stolen, it must be reported within 10 business days to qualify for a shipping protection claim.
  • All special clearance items are final sale.
  • Grab bags are a final sale.
  • Earrings, Hats and Hair Accessories are final sale and cannot be returned due to hygiene precautions.
  • Items usually ship within 5-6 business days of receiving order. We do not ship on weekends or holidays.
  • Combining of shipments will be processed manually for Online and Facebook orders only if the orders are placed within two hours of each order. 
  • Combining of shipments will be processed automatically for CommentSold orders and are unable to be altered by our packing/shipping departments.
  • Shipping costs will be refunded based on the cost of shipment.

    BOOTS, BELTS & JEWELRY

    • All returned unworn boots will be charged a 20% restocking fee.
    • Boots may be exchanged ONE time if unworn and undamaged.
    • All authentic sterling silver and/or genuine turquoise jewelry and belts are FINAL SALE.

    RETURN POLICY

    • Rodeo Quincy will accept items for return or exchange that are in new condition, unworn, unworn, unaltered, and free of damages by the customer. This includes, but is not limited to the following: deodorant stains, makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, mildew scent, etc. 
    • We will accept returns either as an exchange or as store credit ONLY. We understand that each item fits us all differently and you may not like to exchange for the same style, therefore, store credit will be given.
    • Items must be returned with all Rodeo Quincy tags still attached and must be in their original packaging. **Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. This means you CANNOT use the shoe box as the main shipping container, please place shoe box inside of a separate box or bag.**
    • Customers are responsible for all costs associated with shipping an exchange or return, along with their tracking number upon sending their exchange or return.
    • If the item(s) returned are unable to be resold in their returned condition, you will be subject to a 20% restocking fee OR we reserve the right to send the items back to you.
    • We are not responsible for returns that we do not receive so please keep record of tracking information. 
    • Ensure to ship the returned item within 10 days after the delivery date for a full store credit or exchange. If an item is returned within 15 days, a partial credit will be granted. After the 20-day mark following the confirmed delivery date, the item(s) will not be accepted, and no credit will be given.  
    • Store Credits will be given within 5-7 business days of receiving your return.
    • I’ve cannot give credit before a return is received and processed. You will need to use that credit on future purchases.
    • If a return violates our policy, it’s subject to be sent back to the customer. 


    PACKAGE DISCREPANCIES/DEFECTIVE ITEMS

    We understand that sometimes mistakes do happen, if that is the case contact us at customerservice@rodeoquincy.com so we can resolve the issue. If you believe you have received a defective or missing item, please contact us within three days after the delivery date, otherwise it will be considered "wear and tear". Contact us with any other questions or concerns you may have, and we will respond as quickly as we can.  

     

    SHIPPING INSURANCE

    Customers have the option to purchase shipping insurance at checkout to cover loss, theft, or damage for online purchases only. Want to submit a claim? Email us at customerservice@rodeoquincy.com! 


    RETURN PROCESS

    To return or exchange an item, please email customer service at customerservice@rodeoquincy.com and notify us of what items are being returned along with a reason why they're being returned. If requesting an exchange, please note what you'd like to exchange your item for. After communication of the issue, place the item securely in its original packaging and mail your return to the following address: 

    Rodeo Quincy

    9730 West Nicholas Ave 

    Visalia, CA 93291  


    Phone: (559) 480-5373

    Email: customerservice@rodeoquincy.com