We love our customers and appreciate your business! Our number one goal is to keep our customers happy and wanting to continue shopping with us.
- Promotional codes must be used at checkout. No refunds if promotional codes are not used.
- Please double check that the shipping address is correct. If a package is sent back to us due to invalid address it will be at the buyer's expense to ship the package again.
- Rodeo Quincy is not responsible for lost or stolen packages. Please contact your local post office if your tracking information says delivered and you have not received or if you have any other issues.
- Grab bags are a final sale.
- Items usually ship within 5-6 business days of receiving order. We do not ship on weekends or holidays.
- We will accept returns either as an exchange or store credit. We understand that each item fits us all differently and you may not like to exchange for the same style therefore we will offer store credit.
- Returns are at the customers expense. You will be in charge of returning the item and paying the shipping costs.
- We are not responsible for returns that we do not receive so please make sure you keep record of tracking information.
- Please make sure you ship the returned item within 10 days after delivery.
- Items will only be accepted with the tags on, non washed and unworn. If a return is received that has been washed, worn, dirty or damaged it will not be accepted and returned at the buyers cost.
PACKAGE DISCREPANCIES/DEFECTIVE ITEMS
PACKAGE DISCREPANCIES &
Customers have the option to purchase shipping insurance at checkout to cover loss, theft, or damage.
Want to submit a claim? Click here to fill out the claim form.