Refund policy

Start a return using our return portal here. 

If the return portal is not filled out, your merchandise will be sent back to you!

Once a return has successfully been processed and an exchange has been made or store credit has been given, a second return will not be accepted on your initial order.

We love our customers and appreciate your business! Our number one goal is to keep our customers happy and wanting to continue shopping with us. We highly encourage you to reach out to our customer service department as soon as possible with any questions or issues using the email Customerservice@rodeoquincy.com. Sometimes emails sent from the customer service email end up in spam/junk folders, please make sure to check there. 

FAQ's

  • Discount codes cannot be used on fine jewelry and concho belts.
  • Promotional codes must be used at checkout.
  • Double check that YOUR shipping address is correct. If a package is sent back to us due to invalid address, it will be at the buyer's expense to ship the package again. If the address entered is incorrect but successfully delivered to that address, it is up to the buyer to recover the package.
  • Rodeo Quincy is not responsible for lost or stolen packages. Contact your local post office if your tracking information states delivered and you have not received or if you have any other issues.
  • Shipping Protection may be purchased at checkout. If a package is suspected to be lost or stolen, it must be reported within 10 business days to qualify for a shipping protection claim.
  • All special clearance items are final sale (Any item over 45% off)
  • Grab bags are a final sale.
  • Earrings, Hats and Hair Accessories are final sale and cannot be returned due to hygiene precautions.
  • Items usually ship within 5-6 business days of receiving order. We do not ship on weekends or holidays. 
  • Combining of shipments will be processed automatically for all orders placed on the same day.
  • The shipping department operates from 9am-4pm M-F
  • Customer service operates from 8am-5pm M-F 
  • Rodeo Quincy does not operate on weekends

    BOOTS

    • Boots may be exchanged ONE time if unworn and undamaged.

    RETURN POLICY

    • Rodeo Quincy will accept items for refund or exchange that are in new condition, unworn, unaltered, and free of damages by the customer. This includes, but is not limited to the following: deodorant stains, makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, mildew scent, etc. 
    • We will accept returns for refund, store credit, or exchange.
    • Items must be returned with all Rodeo Quincy tags still attached and must be in their original packaging. **Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. This means you CANNOT use the shoe box as the main shipping container, please place shoe box inside of a separate box or bag.**
    • If the item(s) returned are unable to be resold in their returned condition or the return portal was not filled out, your item will be sent back to you.
    • We are not responsible for returns that we do not receive so please keep record of tracking information. 
    • Ensure to ship the returned item within 30 days after the delivery date for your return to be processed.
    • Traditionally within 5-7 business days for return to be processed. 
    • If a return violates our policy, it’s subject to be sent back to the customer. 

    PACKAGE DISCREPANCIES/DEFECTIVE ITEMS

    We understand that sometimes mistakes do happen, if that is the case please submit a return request through our return portal here  so we can resolve the issue. If you believe you have received a defective or missing item, please submit your return within three days after the delivery date, otherwise it will be considered "wear and tear". Contact us with any other questions or concerns you may have, and we will respond as quickly as we can.  

    SHIPPING INSURANCE

    Customers have the option to purchase shipping insurance at checkout to cover loss, theft, or damage for online purchases only. Want to submit a claim? Email us at customerservice@rodeoquincy.com! 

    RETURN PROCESS

    To return or exchange an item, please visit our return portal here. Please follow the instructions in the return portal and submit your return. After communication of the issue, place the item securely in its original packaging and use the return shipping label provided through the portal. 

    ABOUT REDO

    If you purchased “Free Return Shipping Coverage” at checkout you will receive a prepaid return label in our return portal. If you did not purchase coverage, please submit your return through our return portal where you will be able to purchase a return label.

    Email: customerservice@rodeoquincy.com